Refund Policy

Help with an item that arrived with a problem

Our voluntary return and exchange policy covers goods that arrive damaged, defective, incorrect, missing components or materially different from their description. Submit your request within 30 calendar days after delivery. This deadline concerns making the request, not the date a return must reach us.

We do not accept voluntary returns solely because you changed your mind, prefer something different, selected an incorrect size or option, or have no product issue. Nothing in this policy limits a right or remedy that applicable law does not allow us to exclude.

Send the details before returning anything

Write to hadilmubarak628@gmail.com with your order number, the email used at checkout and an explanation of what went wrong. Attach clear photos or a video showing the issue. Keep the packaging, included parts and any related materials available for review.

We review the information before authorizing a return. Once approved, we provide the precise return address and instructions for that case. Our mailing address is not a standing return destination. Wait for authorization and the return directions before sending a package.

Review, replacement and refunds

We may ask for more details or inspect returned goods to determine the appropriate resolution. Replacements and exchanges depend on the review outcome and stock available at that time. We will explain the return shipping and label arrangements, including any applicable costs, when providing directions for your case.

After a refund is approved, we process and initiate it to the original payment method within 10 calendar days. The bank, card issuer or payment provider may then need additional time to post the credit. The processing period is not a guarantee that the credit will be visible in your account by day ten.